Bifco Engine Warranty Policy

This warranty policy applies to engines sold by Bifco. It does not limit in any way the rights and remedies provided by applicable laws in Quebec, including the Consumer Protection Act.

Important notice: warranty start date and commercial use

The warranty begins automatically on the delivery date of the engine, as indicated by the carrier or delivery person.

Any engine installed in a commercial vehicle automatically benefits from a maximum warranty of thirty 30 days, without exception, whether it is a new or used engine.

Commercial use includes, but is not limited to
• taxi
• Uber
• delivery services
• towing
• vehicle fleet
• company vehicle
• any professional or heavy-duty use

Warranty duration

For non-commercial vehicles personal use only

New engines
• Warranty of six 6 to twelve 12 months depending on applicable sales conditions

Used engines
• Three (3) month warranty included automatically, extendable up to twelve (12) months depending on applicable sales conditions

The exact duration of the warranty is indicated on the invoice and prevails at all times. Each duration comes with a mileage cap, whichever comes first: 3 months or 5,000 km, 6 months or 10,000 km, 12 months or 20,000 km.

Warranty coverage for new and used engines

Covered parts
• Engine block
• Cylinder head or heads
• Pistons
• Crankshaft
• Camshaft or camshafts
• Rocker arms
• Oil pump
• Head gasket

Parts and expenses not covered
• All accessories and peripheral components including manifolds water pump sensors and electronic components
• Towing fees and vehicle rental
• Crankshaft camshaft and other seals other than the head gasket
• Labour time and mechanic fees
• Any direct or indirect loss

Important notes

• The installer must check or replace as needed the timing belt water pump thermostat and any other related component not covered by the warranty
• No claim will be accepted in the event of engine overheating lack of oil or loss of oil pressure

Mandatory installation procedure

For the warranty to be valid all the following steps must be followed

• Identify and correct the cause of failure of the original engine
• Compare the engine received with the one being replaced and verify the compatibility of all accessories
• Apply an appropriate sealant such as blue Loctite on the flywheel bolts
• Adjust the belts with moderate tension in accordance with manufacturer specifications
• Install a new thermostat a new PCV valve and new O2 sensors
• Fill with a compliant quality antifreeze with an adequate pH and completely bleed the system
• Crank the engine without spark plugs to eliminate excess oil
• Add the oil recommended by the manufacturer and pre-fill the oil filter
• Install an oil pressure gauge and prime the oil pump with the ignition off
• Check the exhaust system including the catalytic converter to avoid any excessive back pressure
• Check and adjust the timing before the road test
• Drain the oil and antifreeze from the removed core engine
• Schedule a mandatory follow-up after one thousand five hundred 1,500 kilometres
• No warranty applies if the engine is opened modified or disassembled for any reason
• The warranty is also void if the vehicle is modified to increase performance including but not limited to any reprogramming mechanical or electronic modification

Procedure in case of a problem after installation

• Email support@bifco.shop immediately with the invoice number
• A Bifco technician will confirm compliance with the installation procedure
• No claim will be accepted without prior written authorization from Bifco
• The warranty does not include any related expenses including towing vehicle rental labour or any direct or indirect loss
• The maximum amount covered cannot exceed one hundred percent 100 percent of the purchase price of the engine
• No refunds. Exchange only

This warranty policy applies to transmissions sold by Bifco. It does not limit in any way the rights and remedies provided by applicable laws in Quebec, including the Consumer Protection Act.

Important notice: warranty start date and commercial use

The warranty begins automatically on the delivery date of the transmission, as indicated by the carrier or delivery person.

Any transmission installed in a commercial vehicle automatically benefits from a maximum warranty of thirty 30 days, without exception, whether it is a new or used transmission.

Commercial use includes, but is not limited to
• taxi
• Uber
• delivery services
• towing
• vehicle fleet
• company vehicle
• any professional or heavy-duty use

Warranty duration

For non-commercial vehicles personal use only

New transmissions
• Warranty of six 6 to twelve 12 months depending on applicable sales conditions

Used transmissions
• Three (3) month warranty included automatically, extendable up to twelve (12) months depending on applicable sales conditions

The exact duration of the warranty is indicated on the invoice and prevails at all times. Each duration comes with a mileage cap, whichever comes first: 3 months or 5,000 km, 6 months or 10,000 km, 12 months or 20,000 km.

Warranty coverage for new and used transmissions

Covered parts
• Transmission case
• Internal assemblies including gears shafts drums and planetary gears
• Internal clutches and discs
• Torque converter if included in the sale
• Internal pump
• Valve body

Parts and expenses not covered
• All accessories and peripheral components including external sensors wiring harnesses mounts cables transmission cooler and lines
• Transmission oil and fluid
• Towing fees
• Vehicle rental
• Labour time and mechanic fees
• Any direct or indirect loss

Important notes

• The installer must check or replace as needed the transmission cooler cooling lines filter and transmission fluid
• No claim will be accepted in the event of transmission overheating lack of fluid contaminated fluid or incorrect pressure

Mandatory installation procedure

For the warranty to be valid all the following steps must be followed

• Identify and correct the cause of failure of the original transmission
• Compare the transmission received with the one being replaced and verify complete compatibility
• Flush or replace the transmission cooler and cooling lines
• Install a new transmission filter and the required gaskets
• Use only the transmission fluid recommended by the manufacturer
• Correctly adjust the cables levers or gear selectors
• Check and correct any leaks before putting into service
• Verify the proper operation of the TCM or PCM control module and perform any required reprogramming
• Check the engine and transmission mounts to avoid any excessive stress
• Perform a complete road test and check gear shifts
• Schedule a mandatory follow-up after one thousand five hundred 1,500 kilometres
• No warranty applies if the transmission is opened modified or disassembled for any reason
• The warranty is void if the vehicle is modified to increase performance including but not limited to any reprogramming mechanical or electronic modification

Procedure in case of a problem after installation

• Email support@bifco.shop immediately with the invoice number or go through your sales representative
• A Bifco technician will confirm compliance with the installation procedure
• No claim will be accepted without prior written authorization from Bifco
• The warranty does not include any related expenses including towing vehicle rental labour or any direct or indirect loss
• The maximum amount covered cannot exceed one hundred percent 100 percent of the purchase price of the transmission
• No refunds. Exchange only

Warranty FAQ

When does the warranty start?
On the delivery date of the part, as indicated by the carrier or delivery service. The exact duration is written on your invoice and prevails at all times.

How long does it last?
3 months or 5,000 km, 6 months or 10,000 km, 12 months or 20,000 km, whichever comes first. The coverage you bought (parts only, or parts and labour) is shown on your invoice.

What if the vehicle is used for work?
Any commercial use is capped at 30 days, without exception: taxi, Uber, delivery, towing, fleet vehicles, company vehicles, any professional or intensive use.

What is covered?
Engine: engine block, cylinder head(s), pistons, crankshaft, camshaft(s), rocker arms, oil pump and head gasket.
Transmission: transmission case, internal assemblies (gears, shafts, drums, planetary gear sets), internal clutches and friction discs, torque converter if it is included in the sale, internal pump, valve body.

What is not covered?
Accessories and peripheral components, towing charges and vehicle rental, any direct or indirect loss.
Engine: crankshaft seals, camshaft seals and all other seals (other than the head gasket).
Transmission: transmission oil and fluid.
With a parts-only warranty: labour time and mechanic fees.

My warranty includes labour: what is reimbursed?
Reimbursement follows the most restrictive of three caps: maximum $50 per hour, maximum 100 % of the part price shown on the original invoice (excluding core charge, taxes and shipping), and the number of hours allowed by the applicable Mitchell schedule for that replacement. Any work must be authorized in writing before it starts, and the invoice must come from a registered mechanical repair shop. Not reimbursed: initial diagnosis, reprogramming, preventive maintenance, towing and vehicle rental.

How do I make a claim?
Immobilize the vehicle immediately to prevent further damage, then email support@bifco.shop with your invoice number. Also provide the VIN, the licence plate, the name, phone number and address of the shop that performed the installation, the installation date, the mileage at installation and the current mileage, a detailed description of the problem, diagnostic trouble codes (DTC) if any, and anything already checked or repaired. A Bifco technician then verifies that the mandatory installation procedure was followed. For a transmission, you can also go through your sales representative.

What voids the warranty?
Any repair, removal or disassembly done without our prior written authorization; the part being opened, modified or dismantled, for any reason; a vehicle modified to increase performance; overheating, lack of oil or loss of oil pressure (engine); overheating, insufficient fluid level, contaminated fluid or inadequate fluid pressure (transmission); the mandatory installation procedure not being followed, including the mandatory follow-up after 1,500 km.

Is there a cash refund?
No. No refund: exchange only. With a parts-only warranty, the maximum amount covered cannot exceed 100 % of the purchase price of the part.